Refund policy

Return & Refund Policy

At Vyonix, we aim to provide you with the best shopping experience. If you’re not completely satisfied with your purchase, we offer a straightforward return and refund process for orders placed on the Vyonix website.

Return Eligibility:

You can return most items within 30 days of purchase for a refund.
Products must be unused, unwashed, and in original condition with all tags and packaging intact.
To start a return for an order placed on the Vyonix website, email support@vyonixstore.com with your order number. We will provide return instructions. Please wait for those instructions before sending the item back.

Non-Returnable Items:

Products that have been used or washed.
Products that are not in original condition (e.g., damaged or altered).

Refund Process:

Once Amazon has processed your return and it is received in the warehouse, they will notify us and the refund will be issued to your original payment method.
Refunds typically take 5-10 business days to reflect on your payment method after approval.

Exchanges:

We do not directly offer exchanges. If you wish to exchange an item, please return it following the process outlined above and place a new order for the desired item.

Return Shipping:

Return shipping costs are typically the responsibility of the customer, unless the return is due to a defective or incorrect item.
Use the return address and shipping instructions provided by Vyonix support. Please do not send a return before contacting us.

Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order, and we will arrange for a free return and a replacement, if necessary.
Vyonix support will provide instructions for the free return of a defective or incorrect item.

How to Return:

Email support@vyonixstore.com with your Vyonix order number and the reason for your return.
Wait for our return instructions, then send the item to the return address we provide.
Once Amazon receives the return, you will be notified, and the refund will be processed.

For any additional questions, feel free to reach out to our customer support at support@vyonixstore.com .